Returns, Exchanges, Shipping & Size FAQ — Dodona Avdiu

RETURNS & EXCHANGES

Do you offer refunds?

Dodona Avdiu does not offer cash refunds except where required by consumer protection laws.

Eligible orders may receive:

Exchange
Store Credit

Are custom orders refundable?

No. All custom-made, made-to-measure, and personalized garments are final sale and cannot be refunded, exchanged, or credited.

Which items are eligible for exchange?

Only standard-size, non-custom garments may be exchanged.

To qualify, the item must be:

Unworn and unused
In original condition
With all tags and packaging intact
With the red security ribbon fully intact (not cut, stretched, or removed)

Items without an intact red ribbon are not eligible for exchange or store credit.

How do I request an exchange?

To begin an exchange:

Contact customer service with your order number.
Include photos of the garment and the intact red ribbon.
Wait for approval before shipping the item back.

Once inspected and approved, you may exchange the item or receive store credit.

Who pays for shipping on exchanges?

Customers are responsible for the cost of returning an item for exchange.

Dodona Avdiu covers the cost of shipping the replacement item within the same country.
For international orders, customers are responsible for both return and replacement shipping, as well as any duties or taxes.

Are shipping fees or duties refundable?

No. Shipping fees, customs duties, and import taxes are non-refundable.

What if my item arrives damaged or incorrect?

You must notify us within 24 hours of delivery with clear photo or video evidence.

We will review the claim and arrange repair or replacement when applicable.

Do you offer a cooling-off period for EU customers?

Yes. EU customers may cancel or return their order within 24 hours of receiving it, provided the item is:

Unworn and unused
In original packaging
With the red ribbon intact
Accompanied by proof of purchase

SHIPPING

What are your production lead times?

Standard-size garments require 7–14 business days for production before dispatch.
Custom garments require additional time depending on design complexity.
Shipping time begins only after production is complete.

When will my order ship?

Orders ship once production is complete and the item has passed final quality inspection.

You will receive a shipping confirmation email with tracking details.

Do you ship internationally?

Yes. International customers are responsible for all customs duties, import taxes, and any additional fees charged by their local authorities.

What shipping carriers do you use?

Carriers vary by region and may include:

DHL
UPS
FedEx
National Postal Services

The carrier is selected based on the destination and service availability.

Can I change my shipping address after placing an order?

Address changes may be possible before production begins.

Once production or shipping has started, address changes cannot be guaranteed.

SIZE & FIT

How do I choose the correct size?

Customers must confirm their measurements using the official Dodona Avdiu sizing charts.

If you provide your own measurements, you are responsible for ensuring their accuracy.

Do you offer size assistance?

Yes. Customers may request guidance by providing:

Their measurements
Height
Usual size in other brands

Our team can recommend the closest standard size or advise whether a custom order is more appropriate.

What if I am between sizes?

If your measurements fall between two sizes, we recommend selecting the larger size or considering a custom-made garment for the best fit.

Do your garments run true to size?

Garments are designed according to the Dodona Avdiu sizing chart.

Because each piece is produced to order, sizing accuracy depends on the measurements you provide and confirm.

Can I alter my garment?

Alterations made by third parties are at the customer's discretion and responsibility.

Once altered, the garment is no longer eligible for exchange or store credit.